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Gail Hamilton
Susan Feigon
Charles MacPherson
Peter Stokesberry
Gregory Estrada
J. Paulin
Charles Anderson
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Gail Hamilton
Staffing, Pre-construction and Household Assessment Specialist
Gail Hamilton, co-founder of the Feigon Hamilton Partnership, has a career history spanning over thirty years specializing
in client services substantiated with her keen eye for architectural design, general contracting, household management
placement, and corporate hospitality. Aligning her expertise with her innate ability to communicate, Ms. Hamilton is able
to offer superior counseling and professional training to create a streamlined, yet comprehensive customized service plan
for the home.
Prior to co-founding the Feigon Hamilton Partnership, Ms. Hamilton served a nine-year tenure culminating with a promotion
to Director of Placement and Client Services for a prestigious international placement and educational institute that was
featured in such prominent publications as The New York Times, USA Today and The Wall Street Journal. In this role, Gail
placed Household Management graduates and industry veterans while developing warm yet professional relationships with high
profile employers, including many Fortune 500 companies, CEO's, politicians and celebrities.
Additionally, Ms. Hamilton enjoys a working relationship with many top level officers and Senior Enlisted Aids currently
serving in the Pentagon, Washington, D.C., as well as those in personal service to both the President and Vice President
of the United States in their respective private residences and Camp David. She consults with these and many other
industry veterans on a continuing basis to keep abreast of current trends and evolutions in the profession.
Ms. Hamilton's experience nurturing a large family and caring for her mother in later years taught her the importance
of securing household service providers that offer the skills, personalities and heart to appropriately meld with each
family's specific requirements.
Gail Hamilton contributes to Cancer Research, March of Dimes, American Heart Association, and has donated much of her
time over the years with Rape Hotline and the medical profession supporting their patients who have been victims. Ms.
Hamilton's passion is the elderly and she has spent much time volunteering at nursing homes and assisted living facilities.
Combining her business degree from Centenary College with both her international travels and her years as a
highly-respected member of the private service community, Ms. Hamilton provides her clients with the tools and
expertise and perspective necessary to meet and exceed both their quality of life and household service expectations.
Board Affiliation: Charles MacPherson Academy
westword.com article: The butler did it
westword.com article: At your disservice
Solutions beyond the match!
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Susan Feigon
Staffing, Human Resources and Coaching Specialist
Susan Feigon, co-founder of the Feigon Hamilton Partnership, provides private service experience and expertise in the
areas of relationship management of employees and employers through coaching and counseling to create a cohesive vision
for the team.
For over ten years, Ms. Feigon has been successfully advising clients on their estates from systems to staff. She
primarily has focused on the human element and has provided on-going support in the staffing of extensive private
estates as well as addressing the retention of existing employees. What makes Susan's client services unique is her
personalized attention to each person's needs and desires. Attitude, skill levels and depth of knowledge need to be
assessed at regular intervals in order to preserve the employer-employee relationship long term. Good communication
and documentation finish off this process to assure their mutual success.
Prior to co-creating the Feigon Hamilton Partnership, Susan worked as a private service employment placement consultant.
She managed the Estate Division of one of the largest and most highly regarded agencies in the United States in San
Francisco, California. During her eight-year tenure, she cultivated her skills in the art of human relationships.
Staffing in private homes is a very sensitive issue for both the employer and employee. Service has and will always
be Susan's number one priority.
Ms. Feigon has supported PBS for 15 years, Cancer Research, American Heart Association and has a very soft place in
her heart for the Grief Recovery Institute. She also gives the present of a contribution to her dear friends by
donating to My Best Friends in Utah a non-profit sustaining the lives of animals in need.
Marrying travels in five continents, with a college degree in Humanities and Sociology from the California State
University, and the teachings from her "old world" formal upbringing, Ms. Feigon's skills are a match for assisting
all levels of people with their needs in an industry that is "behind closed doors."
Board Affiliation: Charles MacPherson Academy
butlerbureau.com article: Domestic Staffing Industry
bestnannynewsletter.com article: Newsletter
Hospitality at its best!
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Charles MacPherson
Estate Software and Manuals Specialist
The founder and president of Charles MacPherson Associates, Charles MacPherson, graduated from George Brown College in Toronto with an honours diploma in Hotel Management, and completed an internship program at the prestigious Cornell School of Hospitality.
Upon graduation Charles worked in the restaurant business before establishing his own catering company, Babette's Feast, which he operated for five years. Subsequently, he was employed as Major Domo for one of Canada's most prominent families with responsibilities that included the operation of three households. In 1994 Charles started a consulting firm by the name of Charles MacPherson Associates (CMA). With offices in Toronto and New York, CMA has been operating as a Household Management Consulting Firm. CMA is currently in development and preparing for release in early 2007 the industries first web based software package for Household Management.
In 2004 Charles was named Vice-Chairman of the prestigious International Guild of Professional Butlers. Based in The Netherlands, The International Guild of Professional Butlers has more than 7,500 members world wide. In addition to his appointment with the Guild, Charles was also hired in 2004 by The International Butler Academy (TIBA) in The Netherlands. Charles currently teaches 3 times a year at TIBA with a core subject matter of Buttling and Household Management.
Active in community and charitable organizations, Charles is on the Board of Advisors for the Canadian Foundation for Aids Research. He recently completed ten years on the committee of the George R. Gardiner Museum of Ceramic Arts' largest fundraiser - The Twelve Trees of Christmas.
A native of Toronto, Charles has also lived in Paris and is fluent in English and French. He currently resides between Toronto and New York.
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Peter Stokesberry
Estate Software Specialist
Peter Stokesberry, Founder and President of Alternet Technology, has been involved in the management for both a software company and fire suppression companies for 23 (twenty three) years and has been instrumental in all aspects of Alternet's current 10 year success. Pete founded Alternet in 1997 as the way to take the classic paper documents that owners utilize to run their large estate and make it into a living / working piece of information. He proposed the first version to the principal of the household he was designing a fire protection system for. The client was instantly drawn in by the concept; information on demand! From there, Alternet evolved into what it is today as one of the leaders of the estate management software companies. Mr. Stokesberry and his firm work with 3 out of the top 10 of the world's most prestigious families and their estates. The success is word of mouth; his firm receives recommendations from Estate Managers as well as Principals.
Mr. Stokesberry offers a solution that is in effect a "Living Knowledgebase" that grows with the estate. In addition to providing the foundation and infrastructure for the smooth-running of estates which maximizes the productivity of estate staff, Alternet solutions can actually enhance the value of the estate's property and collections by capturing and maintaining vital intelligence and information that survives both staff turn-over and enhances the estate's legacy.
Pete began his career as a designer for fire protection systems with Grinnell Fire Protection in San Francisco, California and Honolulu, Hawaii. He was responsible for such large projects as; San Jose Convention Center, Riverpark Towers, Maui Marriott, Loretta Lynn's residence, Pleasant Hawaiian Hotel, Mark 48 Torpedo Facility and Kiernan Reentry Measurements Site. Mr. Stokesberry again joined with Grinell in their Fife, Washington office and began working on Children's Hospital Expansion and the Kingdome Expansion.
His success was seen by Cosco Fire Protection in Kirkland, Washington and they hired him to design and manage new projects for Medina Residence, Central Waterfront Project (Pier 66) and Bellevue Square Mall.
Peter supports his son's school and after school activities. You can see Pete rooting for him from the sidelines of all of his games. He participates in First/NASA High School Robotics, his community church, United Way, ACLU, Amnesty International and Comic Relief!
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Gregory Estrada
Ranch Specialist
Gregory Estrada brings years of experience in the managing, administration and protection of exclusive multiple properties for such high profile individuals as Francis Ford Coppola and winery Principal, Jess Jackson of Kendall Jackson . Beginning his career in public protection; SWAT, California Department of Corrections and finally with the Police Department Greg was able to parlay his skills in security and utilize them in private service. His first employer hired him to set up and execute security measures for the extensive properties and train the staff. Greg eventually was promoted to Director of Estates and managed the staff on all the properties as well as the vineyards, ranch land, live-stock and residences.
His proven ability as the Estate Representative earned him accolades from his Principal in the way he handled and solved conflicts and disputes with neighboring properties, worked with fire departments, U.S. Forest Service, city and county officials maintaining regulations and negotiating solutions to problems related to water, traffic and new development issues. He also secured building permits and worked with the Department of Environment to complete the Environmental Impact Study and the Department of Transportation to approve road construction.
To illustrate his talent to motivate and manage, Gregory was hired to complete the massive construction project and open the exclusive Turtle Inn Resort in Belize that had been stalled and demolished by Hurricane Iris. He successfully negotiated with government officials, hired and supervised multi-cultural crews and vendors to meet compliance requirements and deadlines to stage the grand opening on time and within budget.
Greg has the proficiency to assess and recommend proper procedures to streamline operations such as upgrading or rebuilding outbuildings, guest accommodations, main residence, fences, barns, corrals, stables, roads, and other auxiliary structures as well as acquiring new land, landscaping, vineyard expansion, winery annexing, olive orchards and organic gardens, budgeting and forecasts, purchasing decisions and more. He directed the implementation of water preservation strategies including construction and renovation of reservoirs, creation of streams and coordination of well digging. Main contact for ranch property leases including negotiating, developing agreements and securing payment for a variety of leases including cattle grazing (based on weight gain on the cattle to per a.u. (animal unit - cow and calf), hunting and hunting organizations.
Mr. Estrada adds to his repertoire of private residence management, over 15 years of experience in accountability for directing and supervising the operations of Ranch Properties and aggregate of 9,000 + acres including all operational, logistical and financial considerations. He established and runs today his own Angus cross beef herd and sport cattle ranch.
In his off hours, Gregory enjoys roping in the rodeo circuit with his brother, running his ranch and mentoring children in horsemanship and ranch work.
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J. Dennis Paulin
Training Specialist
J. Dennis Paulin is the Director of Details for the Sea Island Company in Sea Island, Georgia. In that capacity he has developed a program designed to evaluate the resort's standards and monitors all elements of the guest experience in both physical attributes and the extraordinarily high guest service quotient.
Mr. Paulin holds a Bachelor of Business Administration degree in Travel Industry Management from the University of Hawai'i at Manoa. Upon his graduation in 1989, Mr. Paulin joined Hyatt Hotels and Resorts' corporate training program at the acclaimed Hyatt Regency Waikoloa on the Big Island of Hawai'i. Shortly after joining the Housekeeping Department, he was actively recruited by the RITZ-CARLTON Hotel Company, and became Executive Housekeeper on the opening management team of the RITZ-CARLTON Mauna Lani.
In the fall of 1994, Mr. Paulin received his Household Management certification from the esteemed Starkey International Institute of Household Management and promptly accepted a once-in-a-lifetime position with Hollywood legend, Bob Hope as Estate Manager and Personal Assistant. In his eleven year career in private service, Mr. Paulin has managed three additional residences ranging from a turn-of-the-century, classic beaux-arts style Chateau with 98 rooms, to a 120 -acre country estate with 152,000 (yes, thousand) "clean-able" square feet of living space!
Mr. Paulin's comprehensive background in guest relations and household and staff management combined with his meticulous eye for detail, creative talents, high energy, and excellent communication, organizational and supervisory skills makes him a natural leader and veteran teacher in both the private and public sector of the Service Industry.
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Charles Anderson
Training Specialist
Growing up in the south, the son of two intuitive and gracious hosts, Charles Anderson developed a deep passion for service. As a student of philosophy, he understands that the act of service is a relationship of honor between two individuals. Mr. Anderson has a great respect for fine service and believes that empathetic and customized care to the client creates respect and admiration for the server's craft and artistry.
Charles Anderson holds a Degree in Business Administration and a B.S. in Hotel & Restaurant Management from the University of Denver. In addition, Mr. Anderson is certified with the International Wine Guild and the British Guild of Master Sommeliers. He has also earned the Grand Diplome from La Varenne Cooking School in Paris, and holds three certifications from the Academie du Vin (Academy for Wine) in Paris. Mr. Anderson has traveled extensively through the great wine and culinary regions of the world as owner of Wine Tours International, and takes pride in his knowledge of the pairing of food and wine.
Mr. Anderson has twenty-five years of experience in private service, hospitality, hotels and education. He has held the positions of Cellarmaster, Beverage Director and Director of Restaurants at the prestigious Phoenician Resort in Scottsdale, Arizona. He has held the position of Household Manager with a prominent family in Austin, Texas. Prior to his current teaching and consulting activities he taught for five years at the School of Culinary Arts at the Colorado Institute of Art, focusing on Restaurant Management, Formal Dining Room Service, Wine Service and Tableside Cooking. Charles Anderson is a passionate teacher, and is proud to count among his students, the men and women who serve in the White House, Camp David, the Pentagon, and who serve our nations Four Star Generals and Admirals.
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