Sipping my coffee this morning, I paused and wondered why some placements work and others don’t. Over the 20 year of private service staffing, we have had many long term placements where everyone reports in how happy they are – both employer and employee. Then there are the others…
For some reason it is a bit harder to staff a private home. There are many reasons; no one to train the new hire, grandfathered staff that isn’t helpful or hinders out of fear, too many layers of management where no one is in charge of anything and each hand doesn’t know what the other is doing, or multiple layers of staff where no one can even get any information in fear of compromising the confidentiality agreement, principals whose lives are so busy they can’t spend time with their new hire and basically they are dropped into the shark tank – it is not productive.
After all the time, effort and money you put into finding the right match of attitude, experience and skills – you would think you would want success – but instead you get a rotating door of people that can’t assimilate with the team or comprehend your high standards.
Mind you, there is nothing wrong with a household/estate or family office that has demands, they just need to be shared, reminded and not chastised if they are not “picked up” quickly. A good manager will be gentle, kind and appreciative of your efforts but will also share the right way to do something again and again until you do remember. I once read that it takes a human 7 times to learn something new.
Just because they have done the job before, YOUR house/estate is new to them.
No one, even A++/Rock Star candidate/employee can be dropped in a job without an integration period. The best situation would be if the exiting employee were to train them but even better is if the principal themselves sat down and worked with the new hire for the first few months to get them to understand the flow and needs and systems and where to find everything!!!
Notes to the new employee; be good to yourself, give yourself time to learn. Make mistakes, learn from them. Write down everything your boss/employer tells you, take pictures of systems of organization so you can refer back and then write it out again, put it in a binder, read it daily – until you memorize it.
The estate and home will grow and change weekly/monthly/yearly as the family’s life elevates. Be the flexible, open, warm and understanding service provider. That is why you got into this business in the first place – right?
Now let’s go find the job openings where they have someone to train you for success!!